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The Ultimate Guide to Managed IT Services

 

 

 Managed IT services, sometimes referred to as Managed Services, are outsourcing the responsibility of maintaining and managing an organization's technology infrastructure and operations to a third-party service provider.

 

QUICK PAGE LINKS

The IT Headaches Holding You Back
What are Managed IT Services?
Managed Services vs Professional Services
What are the Benefits of Managed IT Services?
The Questions to Ask a Managed IT Service Provider
Most Common IT Issues Facing Businesses Today
When is it Time to Get Managed IT Services?
How Much Can Managed IT Services Save My Company?
Case Studies
Pulse Technology Service Area

 

The Pain Points: The IT Headaches Holding Your Business Back

Technology is the backbone of most businesses. But keeping your IT infrastructure running smoothly can feel like a constant battle. Here are some of the common IT challenges that can leave you feeling frustrated and hinder your business growth:

  • Security Threats and Data Breaches: Cybercriminals are constantly evolving their tactics, putting your valuable data and customer information at risk. A single data breach can be devastating, leading to financial losses, reputational damage, and even legal repercussions.
  • Downtime and Lost Productivity: Every minute of IT downtime translates to lost productivity and revenue. Unreliable systems, slow networks, and software glitches can disrupt workflows and leave your employees scrambling.
  • Inefficient IT Infrastructure: Outdated hardware, complex software configurations, and a lack of centralized management can create a tangled mess. This inefficiency can lead to wasted time, higher costs, and difficulty scaling your IT needs as your business grows.
  • Lack of In-House IT Expertise: Hiring and retaining qualified IT professionals can be a challenge, especially for small and medium-sized businesses. Without dedicated IT staff, businesses often struggle to keep up with maintenance, security updates, and troubleshooting problems.
  • Difficulty Managing Remote Workers: The rise of remote work introduces new IT complexities. Ensuring secure access to company data, providing reliable tech support, and maintaining a productive remote work environment all require careful consideration.
  • Keeping Up with Technology Advancements: The tech landscape is constantly evolving. Staying ahead of the curve and adopting new technologies that can benefit your business can be a daunting task without the proper resources.

 

 

What are Managed IT Services?

Managed IT services refer to the practice of outsourcing IT management and maintenance to a third-party provider. The provider is responsible for monitoring and maintaining an organization's IT systems, applications, and infrastructure, and ensuring they are working effectively and efficiently.

Managed IT support can include a wide range of services, such as virtual CIO (vCIO) services, network monitoring and management, data backup and recovery, security managementcloud services (like Microsoft Azure), managed antivirus, co-managed IT solutions, network operations center, software updates, and help desk support. The provider works closely with the organization to determine their IT needs and create a customized plan to meet those needs.

One of the main benefits of managed IT services is that it allows organizations to focus on their core business functions, while leaving the IT management to experts. This can lead to increased productivity, improved efficiency, and reduced downtime. Additionally, managed IT services can provide cost savings compared to hiring and training an in-house IT staff, as well as access to the latest technology and best practices.

 

Managed Services vs. Professional Services

Managed services and professional services are two different types of IT services:

  • Managed services: Managed services refer to outsourced IT solutions where a third-party provider remotely manages and maintains a client's IT infrastructure, applications, and/or security, typically for a fixed monthly fee. This may include services such as network monitoring and management, help desk support, cloud computing, cybersecurity, data backup and recovery, and more.
  • Professional services: Professional services refer to IT services that are provided on a project basis by a third-party provider, typically for a fee based on the scope of the project. This may include services such as IT consulting, system design and implementation, software development, and project management.

    The main difference between managed services and professional services is that managed services are ongoing, subscription-based services that are designed to support the day-to-day IT needs of a business, while professional services are project-based services that are designed to address specific IT needs or challenges. In general, managed services are more focused on maintenance and support, while professional services are more focused on delivering customized solutions to specific problems or challenges.

 

What are the Benefits of Managed IT Services?

There are several benefits of using managed IT services for your organization, including:

  • Cost Savings: Outsourcing your IT needs to a managed services provider can help reduce costs associated with hiring and training an in-house IT team. This allows organizations to allocate resources to other areas of the business.
  • Increased Efficiency: Managed IT services can help organizations optimize their technology infrastructure, resulting in improved efficiency and productivity. Providers can also monitor systems in real-time to quickly identify and resolve issues before they become major problems.
  • Access to Expertise: Managed services providers typically have a team of IT experts with a wide range of skills and experience. This allows organizations to tap into specialized expertise without the cost of hiring full-time employees.
  • Improved Security: Managed IT services providers can implement and manage advanced security measures to protect against cyber threats and data breaches.
  • Scalability: Managed IT services can be scaled up or down based on an organization's needs. This allows businesses to easily adjust their IT services as their needs change over time.
  • Focus on Core Business: By outsourcing IT management, organizations can focus on their core business functions without the distractions and time-consuming tasks associated with IT management.

Overall, managed IT services can provide cost savings, increased efficiency, access to expertise, improved security, scalability, and a focus on core business functions.

 

 

The Questions to Ask a Managed IT Service Provider

Here are some questions to ask a managed IT service provider when considering their services:

Get the answer to more FAQ here.

 

 

Most Common IT Issues Facing Businesses Today

Here are some of the most common IT issues facing businesses today:

  • Cybersecurity threats: Cybersecurity threats such as malware, phishing attacks, and ransomware are a major concern for businesses of all sizes. These threats can lead to data breaches, financial losses, and damage to the organization's reputation.

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  • Downtime and system failures: System failures and downtime can disrupt business operations and lead to lost productivity and revenue. This can be caused by hardware or software failures, power outages, or natural disasters.
  • Data loss and backup: Data loss due to human error, hardware failure, or cyber attack can have serious consequences for businesses. It is essential to have regular data backup and recovery procedures in place to minimize the risk of data loss.
  • Network and connectivity issues: Slow or unreliable network connections can cause frustration and lost productivity. Network issues can be caused by hardware problems, misconfigurations, or other issues.
  • Legacy systems and outdated technology: Legacy systems and outdated technology can be a challenge for businesses, as they may be expensive to maintain and not compatible with modern software and hardware.
  • Lack of IT expertise: Many small to medium-sized businesses may not have the in-house IT expertise to manage their IT systems effectively. This can lead to security risks, downtime, and other issues.

By being aware of these common IT issues, businesses can take proactive measures to mitigate the risks and protect their systems, data, and operations. Managed IT services providers can be a valuable resource for businesses looking to address these issues and maintain a secure and reliable IT infrastructure.

 

 

When is it Time to Get Managed IT Services?

Here are some signs that it may be time to consider getting managed IT services for your business:

  • Your IT systems are causing frequent downtime or performance issues, impacting productivity and revenue.
  • You do not have in-house IT expertise to manage your IT systems effectively.
  • You are concerned about cybersecurity threats and want to ensure that your systems and data are protected.
  • Your IT systems are outdated and no longer meet the needs of your business.
  • You are planning to expand your business and need scalable and flexible IT solutions to support growth.
  • You are struggling to keep up with regular software updates and patches.
  • Your business operates in a regulated industry and you need to ensure compliance with industry-specific regulations.
  • You are experiencing difficulties with data backup and recovery.
  • You are looking to optimize your IT systems and reduce costs.

If you are experiencing any of these issues, it may be time to consider getting managed IT services. Managed IT services can provide you with access to expertise and resources to help you manage your IT systems effectively, protect against cybersecurity threats, and ensure that your IT infrastructure is reliable and scalable.

 

 

How Much Can Managed IT Services Save My Company?

The cost savings of managed IT services will depend on several factors, including the size and complexity of your business, the services you require, and the level of support you need. However, here are some potential ways in which managed IT services can save your company money:

  • Reduced downtime: Managed IT services providers can monitor your systems and networks 24/7, identify and resolve issues before they cause downtime or performance issues. This can minimize the risk of lost productivity and revenue due to system failures.
  • Predictable costs: Managed IT services typically have a fixed monthly fee, making it easier to budget and plan for IT expenses. This can help you avoid unexpected costs associated with system failures, upgrades, or repairs.
  • Increased efficiency: Managed IT services can help you streamline your IT operations, automate routine tasks, and improve workflows. This can lead to increased efficiency and productivity, reducing the need for additional staff or resources.
  • Access to expertise: Managed IT services providers have the expertise and experience to manage complex IT systems effectively, reducing the risk of errors and downtime.
  • Better security: Managed IT services can help you identify and mitigate cybersecurity risks, protecting your business from data breaches, financial losses, and reputational damage.
  • Scalability: Managed IT services can provide you with scalable solutions that can grow and adapt with your business, avoiding the need for costly infrastructure upgrades and migrations.

Overall, managed IT services can provide significant cost savings by reducing downtime, increasing efficiency, providing predictable costs, improving security, and providing access to expertise and resources. By partnering with a managed IT services provider, you can focus on growing your business while leaving the management of your IT systems to the experts.

 

 

What Certifications Should an IT Company Have?

Here are some certifications that an IT company may hold to demonstrate their expertise and competency in managing IT systems:

  • CompTIA A+: This certification covers foundational IT skills and validates the ability to install, configure, and maintain computer hardware, software, and operating systems.
  • CompTIA Network+: This certification validates knowledge and skills in designing, configuring, managing, and troubleshooting wired and wireless networks.
  • CompTIA Security+: This certification covers IT security fundamentals, including network security, compliance, and threat management.
  • Cisco Certified Network Associate (CCNA): This certification validates knowledge and skills in configuring and managing Cisco networks and devices.
  • Microsoft Certified Systems Engineer (MCSE): This certification validates expertise in designing and implementing Microsoft infrastructure solutions, including Windows Server, Active Directory, and Exchange Server.
  • VMware Certified Professional (VCP): This certification validates expertise in deploying and managing VMware virtualization solutions.
  • Certified Information Systems Security Professional (CISSP): This certification validates expertise in IT security, including risk management, security architecture, and access control.
  • Project Management Professional (PMP): This certification validates expertise in project management, including planning, executing, and closing projects.

These are just a few of the many certifications that an IT company may hold. When evaluating an IT company, it is important to consider their specific areas of expertise and the certifications that they hold to ensure that they have the knowledge and skills necessary to manage your IT systems effectively.

 

Case Studies

Click on our recent Managed IT case studies below to view:

Construction Company Case Study       NonProfit Case Study

 

Pulse Technology Service Area

Pulse Technology proudly provides Managed IT Services from our three locations. Please view the applicable state below to view our specific service area as well as other business solutions we offer at that location.

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