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NOC Services

Schedule A Technology Assessment

Pulse Technology provides a stable platform for business' computing needs.

Server and workstation support provides a stable platform for a business’ computing needs. Monitoring and remediation are setup to keep the servers and workstations healthy up to and through the operating system. Server support is required on every server in an environment, whether physical or virtual, production, development, or demo.

MSPs enjoy:

  • Optimization for increased system performance
  • Maximized system uptime to enhance productivity and image
  • Early identification of issues and need for upgrade to reduced surprise costs
  • Quick issue resolution by root cause identification and troubleshooting

 

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IT Support

  • Project management

  • Verify & clarify information

  • Verify installation

  • Verify all devices meet standards

  • Monitoring and alerting

Service Provider Responsibilities

  • Collect information identified in data requirements document

  • Install agents

  • Remove and/or install AV if needed

  • Ensure devices meet standards (OS, RAM, disk)

  • Inform subscriber that service is active

  • Respond to escalated tickets

Schedule A Technology Assessment

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Preventative Maintenance

24/7 RMM Monitoring with 7-7CST NOC Remediation M-F

Hardware and Device Performance Monitoring

Disk Health Check

HTTP/HTTPS Monitoring

and more...

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Reporting

Remote Resolution Rate

License Key Inventory Report

Hardware Upgrade Planning Report

Capacity Planning Report

Hardware Inventory Report

Quarterly Business Review Report


NOC Support

Sales Support

Pre-Sales Engineering Support

On-boarding Support

We Make The Process Simple

STEP 1

Assess Your Process

We make sure our solutions fit your current processes so you never skip a beat. We’ll find any pain points that could be slowing you down.

STEP 2

Design a Custom Plan

We’ll present our suggestions and show you exactly where you could be increasing productivity and streamlining efficiency.

STEP 3

Integrate & Implement

We’ll seamlessly install, implement, and integrate our custom solution with your current business processes.

STEP 4

Monitor & Optimize

We’ll be right by your side to update everything as necessary. We’ll make sure that your solution stays up to date with the latest and greatest.

With a wide range of technology offerings, Pulse provides customized solutions to fit your business’ unique needs.
Schedule A Technology Assessment
We are a complete office technology partner providing IT services, office technologies, office products, and more to help your business run smoother. 

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