Knowledge Base
Start Your Technology Journey
FAQs
FAQs
About Us
Services
Products
Support
Billing/Leasing/Pricing
Onboarding
Managed IT
Co-Managed IT
vCIO
Cybersecurity
Employee Training
Assessment
Tips and Advice
Basics
Trends / Happening Now
Cloud Computing
Digital Transformation
A/V
Interactive Whiteboards
Video Walls
Workflow Automation
Office Technology
Managed Print
Copiers/Printers/MFPs
Office Design
Sustainability
Thought Leadership
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Knowledge Base
FAQs
FAQs
About Us
Services
Products
Support
Billing/Leasing/Pricing
Onboarding
Managed IT
Co-Managed IT
vCIO
Cybersecurity
Employee Training
Assessment
Tips and Advice
Basics
Trends / Happening Now
Cloud Computing
Digital Transformation
A/V
Interactive Whiteboards
Video Walls
Workflow Automation
Office Technology
Managed Print
Copiers/Printers/MFPs
Office Design
Sustainability
Thought Leadership
FAQs
Find quick answers to your most common questions here.
About Us
Are You Currently Hiring?
How does Pulse Technology help the community?
What areas does Pulse Technology cover?
Who is Pulse Technology?
How do you stay updated with the latest technology trends?
What certifications and qualifications do your technicians hold?
How do you ensure data privacy and confidentiality?
How much experience does Pulse have in the IT industry?
How do I obtain a W-9 from Pulse?
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Services
What services does Pulse Technology offer?
Do you handle both hardware and software issues?
What types of security measures do you have in place?
Can you help us develop an IT strategy or technology roadmap?
How do you handle data backups and disaster recovery?
Do you offer cloud computing solutions?
Can you assist with network setup and maintenance?
What is your process for handling IT emergencies or critical issues?
Are you able to scale your services as our business grows?
Our company has been hacked or affected by ransomware, can you help?
What areas/zip codes do you service?
I am interested in a quote, how do I get one?
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Products
What products does Pulse Technology sell/lease?
Can I have a status update on the supplies we ordered?
Do you offer manufacturing trade-ins?
I need supplies for my office. Where can I order these supplies?
Do you rent copiers/printers?
Can I order furniture from Pulse if I’m outside of Indiana, Illinois, and Wisconsin?
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Support
I am a current customer and need to place a service request, where can I do that?
I am a current IT customer and need to contact the help desk, where can I do that?
Where can I order more toner/ink?
Where do I order office supplies?
I am not currently a customer, but I would like to request more information, who do I contact?
Do you offer any service-level agreements (SLAs)?
Do you offer equipment recycling?
I’m having issues with our copier/printer. Can you help us resolve it?
Do you offer service on Sharp smartboards/interactive whiteboards?
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Billing/Leasing/Pricing
What is your pricing structure and payment terms?
I would like pricing and availability on a product/service. Who should I contact?
How do I get a copy of my invoice?
I’m trying to get a copy of our contract, who can I speak with?
Onboarding
What is the process of becoming a Pulse client?
