About Pulse Technology

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About Us

Pulse Technology is an industry leader in print management, network services (IT), videoconferencing solutions, office furniture design and sales, office and promotional products, and eCommerce solutions. Pulse Technology is the new and re-branded name for several well-known area businesses: Des Plaines Office Equipment, McShane’s, and Kramer Leonard. From locations in Merrillville, IN and Rockford and Schaumburg, IL, Pulse Technology has served the needs of businesses and organizations throughout the Midwest since 1955.

Our diverse client base includes schools, hospitals, law offices, accounting firms, Chambers of Commerce, and financial institutions, among others.

We are well-known nationally in our industry. Our CEO, Chip Miceli, has spoken before numerous trade and dealer associations on topics including Managed Print Services, Managed Networks, and the importance of branding in the industry. He has mentored many dealers across the United States through his affiliation with the national trade organization, Select Dealer Group, which he co-founded. As an industry leader, Pulse Technology brings the latest and the best of industry solutions to each client engagement.

Pulse Technology has won numerous awards, including the Sharp Document’s “Hyakuman Kai” award for sales excellence, the “Elite Dealer” by The Week in Imaging, the ENX Magazine “Difference Maker,” “Best Office Equipment and Supply Company” by Northwest Indiana Business Quarterly, “Family Business Award” from Smart Magazine, the Entrepreneurial Excellence” award from the (Chicago) Daily Herald Business Ledger, and the Inc. 5000 list as one of the fastest-growing businesses across the United States. In 2021 Pulse Technology was named one of the “Best Places To Work in Illinois,” sponsored by HR Source and the Daily Herald Business Ledger.

We understand that every business and organization is unique, and we celebrate that uniqueness by customizing each solution to meet the client’s individual needs. Evolution is key, and in an industry that is ever-changing, Pulse Technology achieves growth year-after-year by adopting and implementing new strategies and service offerings. So much has changed since we first opened our doors in 1955. What hasn’t, though, is our unwavering commitment to excellence, our fierce adherence to our core values and core competencies, our investment in our people, and our belief that nothing but the very best will do.

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Pulse Timeline NEW 2023


Our Core Values



We persist with passion and perseverance despite experiences with failure and adversity.



We strive to work together to add immense value to our employees, our clients, and our community.



We hold ourselves to the highest standards of honesty.



We willingly accept responsibility and ownership of our own actions.



We welcome new ideas and have a passion for progress.

Personal Enrichment(1)


We continually strive for personal excellence by investing in our personal development.

Why Choose Pulse Technology?

A + Rating Better Business Bureau

68+ Years of Industry Experience

2.5 Hours Average Service Response

Certified Technicians

Pulse Technology pledges that all of our service and support technicians are industry certified and factory-trained.

Awards & Affiliations

Pulse Technology BBB Business Review





Elite Dealer 2022

MSSP Alter





Torch Award Post-1


Best Places to Work in 2023

MPSA Award Post-1



Mental Health America of NWI org

Trade Winds

Make a Wish-1

We Believe in Giving Back

As a family-owned company with deep roots in the community, Pulse Technology enjoys giving back to local businesses and charities.

We regularly donate both time and money to causes that range from preparing food to collecting supplies for veterans, children, and other groups in need. We are proud to be able to do our part and to make our community a better place.

Everyone at Pulse Technology is truly grateful for the opportunity to service our client’s office needs, as well as allow local dollars to have a direct impact on our neighbors in need.

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