About Pulse Technology

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About Us

Pulse Technology is an industry leader in print management, network services (IT), videoconferencing solutions, office furniture design and sales, office and promotional products, and eCommerce solutions. Pulse Technology is the new and re-branded name for several well-known area businesses: Des Plaines Office Equipment, McShane’s, and Kramer Leonard. From locations in Chesterton, IN and Chicago, Rockford and Schaumburg, IL, Pulse Technology has served the needs of businesses and organizations throughout the Midwest since 1955.

Our diverse client base includes schools, hospitals, law offices, accounting firms, Chambers of Commerce, and financial institutions, among others.

We are well-known nationally in our industry. Our CEO, Chip Miceli, has spoken before numerous trade and dealer associations on topics including Managed Print Services, Managed Networks, and the importance of branding in the industry. He has mentored many dealers across the United States through his affiliation with the national trade organization, Select Dealer Group, which he co-founded. As an industry leader, Pulse Technology brings the latest and the best of industry solutions to each client engagement.

Pulse Technology has won numerous awards, including the Sharp Document’s “Hyakuman Kai” award for sales excellence, the “Elite Dealer” by The Week in Imaging, the ENX Magazine “Difference Maker,” “Best Office Equipment and Supply Company” by Northwest Indiana Business Quarterly, “Family Business Award” from Smart Magazine, the Entrepreneurial Excellence” award from the (Chicago) Daily Herald Business Ledger, and the Inc. 5000 list as one of the fastest-growing businesses across the United States. In 2021 Pulse Technology was named one of the “Best Places To Work in Illinois,” sponsored by HR Source and the Daily Herald Business Ledger.

We understand that every business and organization is unique, and we celebrate that uniqueness by customizing each solution to meet the client’s individual needs. Evolution is key, and in an industry that is ever-changing, Pulse Technology achieves growth year-after-year by adopting and implementing new strategies and service offerings. So much has changed since we first opened our doors in 1955. What hasn’t, though, is our unwavering commitment to excellence, our fierce adherence to our core values and core competencies, our investment in our people, and our belief that nothing but the very best will do.

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Updated Pulse Timeline - white


Our Core Values



We persist with passion and perseverance despite experiences with failure and adversity.



We strive to work together to add immense value to our employees, our clients, and our community.



We hold ourselves to the highest standards of honesty.



We willingly accept responsibility and ownership of our own actions.



We welcome new ideas and have a passion for progress.

Personal Enrichment(1)


We continually strive for personal excellence by investing in our personal development.

Why Choose Pulse Technology?

A + Rating Better Business Bureau

100+ Years of Industry Experience

2.5 Hours Average Service Response

Certified Technicians

Pulse Technology pledges that all of our service and support technicians are industry certified and factory-trained.

Awards & Affiliations

Pulse Technology BBB Business Review





Elite Dealer 2022

MSSP Alter


MPSA Award Post-1





Torch Award Post-1


Adoption Center of IL
Chicagoland Dog Rescue
Faith Lutheran Church
Humane Indiana
Make a Wish
Palatine Food Pantry
Township of Schaumburg
Porter County Animal Shelter

We Believe in Giving Back

As a family-owned company with deep roots in the community, Pulse Technology makes sure to take the time to give back to local businesses and charities. In 2012, the “Buy Local, Give Local” initiative began which increases awareness for the need to support local charities and businesses.

All products purchased from Pulse Technology qualify for the “Buy Local, Give Local” program. Since the initiative started, over $100,000.00 has been donated to various local charities that strive to improve the quality of life in our communities. Many of these donations were matched by grants or other contributors which nearly doubled the given amount.

Everyone at Pulse Technology is truly grateful for the opportunity to service our client’s office needs, as well as allow local dollars spent to have a direct impact on our citizens in need. Our “Buy Local, Give Local” program spotlights a local non-profit organization each month. The goal is to create awareness to all of the fantastic local organizations that work hard to assist members of our community.

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