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We are proud to offer our employees:

  • Competitive Base + Uncapped Commission + Bonus + Auto Allowance
  • 8 paid holidays + 1 floating holiday
  • Paid Time Off – enjoy your time away
  • You choose - HMO or a PPO with Blue Cross Blue Shield - Dental and Vision insurance too!
  • 401(k) with employer match
  • Short-term and long-term disability insurance
  • Life insurance

Explore Our Open Positions

Pulse Technology has an engaged workforce, dedicated to your growth and future opportunities within the company. We believe in open communication, employee recognition and giving back to the community.

Pulse Technology is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect and do not tolerate any discrimination based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs.

IT Account Executive - Schaumburg, IL
Pulse Technology - Schaumburg, IL
$40,000 - $45,000 salary + commission
 

Pulse Technology is seeking an IT Account Executive will be involved in selling a wide range of technology offerings and service to provide customize solutions to fit customers unique needs. To be successful in this role; you must be very driven, competitive, and resilient. You must be technical yet sales-oriented, team-focused, aggressive, and have great people skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prospect and qualify potential clients daily to ensure adequate revenue pipeline.
  • Act as liaison between potential and current clients and the company to ensure customer’s expectations are met and goodwill maintained.
  • Manage assigned accounts within your given territory in an exceptional and timely manner, following the sales process in discovery, assessment, alignment, validation, proposal, and on-going business reviews.
  • Attend scheduled sales meetings and ensure proper information flow between management, so that stated sales goals and objectives are met.
  • Identify new potential opportunities through qualifying while prospecting, during meetings and conducting an assessment for IT and MNS services to include but not limited to voice and data, security, phone systems, software, hardware, and help desk services.
  • Use sales activities & database management to reach communicate and track project results: appointments, on-site workflow analysis, solution collaboration presentations, proposals, implementation of solutions and account reviews.
  • Collaborate with other sales professionals and specialist to develop solutions.

REQUIREMENTS

  • BS/BA degree in business or another related field
  • Previous business-to-business sales experience
  • Previous experience selling IT services preferred.
  • Ability to work collaboratively and effectively in a team-oriented environment.
  • Committed to personal development in order to stay up to date on market trends and impacts.
  • Ability to influence, negotiate and gain commitment at all organizational levels.
  • Excellent communication & listener; oral and written and presentation skills.
  • Ability to handle obstacles and rejection and perform at the highest level of productivity.

OTHER INFORMATION

  • Must be flexible in break and lunch periods depending on work-flow.
  • This is an 8am to 5pm position with the potential to go outside of these hours to meet projects deadlines.

Earnings:

  • Uncapped earning potential via a base salary plus simplified commission structure, based upon % of every dollar sold.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8AM-5PM
  • Monday to Friday

Supplemental Pay:

  • Bonus pay
  • Commission pay

Paid Training:

  • Yes

Work Remotely:

  • No

Apply Now

 

IT Service Engineer and Manager – MSP - Schaumburg, IL

At Pulse Technology our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions to complex problems.

The IT Service Engineer and Manager – MSP will drive special projects with a focus on processes and related business operations systems integration and automation. The position includes hands-on project-based work, acting as an escalation point, connecting with key business executives and stakeholders, and managing a team of 10 Engineers.

IT Service Engineer and Manager – MSP Responsibilities:

· Act as the point of escalation for the resolution of highly complex issues and risks that have been escalated.

· Oversee the day-to-day operational, product/solution, and service delivery functions across all lines of business.

· Develop and refine service delivery and fulfillment processes and tools to ensure repeatability and standardization; process management; alerting, escalation, and management of risks; SLAs and KPIs.

· Lead teams and drive execution of service delivery initiatives and help maintain customer satisfaction at the highest level.

· Cross collaboration with the sales team to develop solutions that best fit the needs of our client base.

· Displaying strong inter-personal and communication skills for client satisfaction

· Assist with project planning and resource estimation for new projects

· Providing technical recommendations and guidance for projects

· Evaluating and ensuring completed work meets quality standards

· Building and modifying systems to meet project and user requirements

· Deploying, engineering, and optimizing enterprise-class, technology-based systems

· Providing premier technical assistance and consulting to valued customers

· Analyzing, designing, and documenting server disaster recovery and fail-over technical solutions

· Troubleshooting system and network issues through root-cause analysis and implementing solutions

· Demonstrate high emotional intelligence (EQ) while interacting with customers and peers

· Analyzing business processes and services to determine how people, processes, data, communications, and technology can best meet requirements

· Attending and facilitating technical design reviews and technical briefings

· Assuming other duties and projects as they arise

· Responding to internal trouble ticket system requests and accurately documenting the path to resolution

· Providing on-call support as part of a scheduled rotation with other team members

Qualifications:

· Certification in at least one IT discipline relevant to this position

· 5+ years of hands-on experience in a similar role

· Self-motivated, able to make independent choices, free from immediate direction or supervision

· Strong written and verbal communication skills

· Experience in providing first-line IT support

· Able to work evenings and weekends if required

Preferred Qualifications:

· We are willing to provide some additional training for the technologies or services below, but you must have a solid understanding of the basics.

· Experience mentoring and cross-training IT staff and providing guidance in day-to-day operations

· Experience in pre-sales engineering-type role in recommending solutions to clients

· Experience in MSP or multi-client support role

· Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019, clustered hypervisors, Windows operating systems, MS Cluster Server, and VMWare

· Familiarity with appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.

· Knowledge of applying patches and updates for Windows servers and clients

· Knowledge of managing and troubleshooting network switches, routers, access points, and other network devices.

· Administered and supported security firewalls such as SonicWall (Training provided for WatchGuard)

· Experience resolving network and stand-alone printer issues

· Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).

· Office 365 monitoring service health, and management of service requests

· Knowledge of redundancy strategies and disaster recovery contingency planning

· Ability to explore and analyze new technologies and make recommendations to supervisor

· Responsible for lifting, pushing and pulling information technology equipment up to 50 pounds

PULSE TECHNOLOGY EMPLOYEE BENEFITS:

  • 8 paid holidays + 1 floating holiday
  • Paid Time Off – enjoy your time away
  • Health, Dental, and Vision insurance
  • 401(k) with employer match
  • Short-term and long-term disability insurance
  • Life insurance

WHY WORK FOR PULSE TECHNOLOGY?**

  • Excellent ongoing training and improvement of skill sets
  • Focus on organic growth and opportunities for advancement
  • Frequent events, like barbecues, taco trucks, pig roasts along with Oktoberfest Oompa band!
  • Catered lunches
  • Holiday parties
  • Charitable giving and company volunteer days
  • Annual President’s Club Trip
  • Birthday and anniversary recognition's
  • and more!!!!!

Who We Are:
Pulse Technology has been leading the way in technological innovation for nearly 100 years. Previously known as Des Plaines Office Equipment, McShane’s Business Solutions, and Kramer & Leonard, we have combined our expertise, products, and services to offer a complete one-stop-shop for all your office needs.
Today, Pulse Technology is known as the culmination of 3 family-owned companies coming together and continuing to grow in an ever-changing digital world. With roots in Des Plaines, IL, Hammond, IN, and Chesterton, IN, Pulse Technology’s humble beginnings have instilled the values we still employ today.
Through a combination of nearly 200 years of experience in the industry, we know that there is no one-size-fits-all solution when it comes to technology. Every business is different, and its needs are vastly different. That is why Pulse Technology offers one of the largest arrays of technological products, services, and solutions.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year


 
Apply Now
 
Parts Coordinator - Schaumburg, IL

Pulse Technology is looking for a full time Parts Coordinator to join our team at our Schaumburg, IL location. Pulse Technology is known as the culmination of 3 family owned companies coming together and continuing to grow in an ever-changing digital world.

Position Details:

  • Receiving, organizing and maintaining all parts in warehouses and helping with imaging supplies whenever necessary.
  • Efficiently process special requested parts and supplies, which includes ordering, receiving, transferring and distributing of items.
  • Provide the service manager with a list of all parts holds over 3 days old and the reason the part hold has not been filled (should occur on a daily basis).
  • Purchase and monitor inventory of parts for the service department; maintaining the minimum stocking levels in the accounting program, selling or returning to vendor any obsolete inventory, purchasing at best level pricing.
  • Reorder reports need to be run weekly and used as guide- lines for placing parts orders.
  • Receivers and transfer sheets need to be entered daily in order to assure correct reporting in the accounting system.
  • Conducted usage reports need to be run quarterly per technician and compared to minimum stocking levels to insure technicians are carrying the parts that are used frequently but are not carrying more parts than necessary.
  • Overnight orders need to be evaluated weekly with the Service Supervisor to decide if parts needed to be added to the main warehouse.
  • Conduct proper physical inventories: one service technician's inventory a week at least 3 out of 4 weeks a month, and the entire parts department throughout the year.
  • Receive all freight and courier delivered merchandise.
  • Maintenance of the parts room and warehouse are necessary to make optimum use of the space.

Qualifications: * High school graduate

  • Needs excellent customer service and communication skills
  • Must be computer literate with experience in spreadsheets
  • Must be familiar with Internet and ordering sites and requirements.
  • Nice to have knowledge of Microsoft Office Applications, desire and ability to learn.

Knowledge, Skills and Abilities * Excellent customer service

  • Attention to detail and very organized
  • Problem solving abilities
  • Good communication and listening skills

PULSE Technology is proud to offer: Major Medical, Dental Insurance, 401K, Profit Sharing Benefits offered:

  • Dental insurance
  • Health insurance
  • Retirement benefits or accounts

Job Type: Full-time

 

Apply Now

Field Service Technician - Copier & Printer Service - Schaumburg, IL
Pulse Technology - Schaumburg, IL
 

Come join our team; Pulse Technology is looking for a Field Service Technician who is mechanically inclined, extremely reliable, and trustworthy. We are seeking an experienced professional working on and repairing Office Equipment and/or printer repair and proactive maintenance. Pulse Technology proudly provides products from leading manufacturers such as Sharp, Canon, Konica Minolta Epson, Minolta, Copystar, and Kyocera.

JOB OBJECTIVES:

  • Provide on-site customer service, field repair, and maintenance of digital office equipment at our customer's facilities.
  • Field Service Technicians strive to provide the highest level of customer service while making the devices run flawlessly without error.
  • Technical ability to troubleshoot a wide variety of mechanical, computer, and networking issues within an ever-changing industry.
  • Technical requirements, installing, troubleshooting, networking, maintaining, preventative maintenance of Digital Imaging devices within a territory
  • Maintain a positive, professional behavior and projects a positive and supportive image of self and Impact Networking.
  • Consistently displays a positive work ethic and attitude and offers ideas or solutions to successfully work through the situation at hand.
  • Pursues an understands and vision of service goals and strategies
  • Responsible for managing own time, schedule, and territory
  • Continued education on equipment as it is updated, and new products are being sold.

QULIFICATIONS:

  • A High School Diploma or GED required.
  • Two to three years’ experience as a technician is preferred
  • A valid state driver’s license with no active violations with the previous three years
  • Excellent communication skills.

PHYSICAL DEMANDS:

This is an active position, and the employee may need the ability to occasionally lift equipment up to 60 pounds.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to sit and stoop, kneel, crouch, or crawl.

TRAVEL:

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected due to training.

BENEFITS:

  • Health, Dental, Vision Benefits and 401k
  • PTO: 80 Hours + 1 Floating Holiday
  • Company car, phone and laptop will be provided

Job Type: Full-time


Apply Now

 

Account Executive - Mailing Machine Equipment - Chesterton, IN
Pulse Technology - Chesterton, IN
 

Come join our team;

Summary/Objective

The Account Executive will work with customers to determine the best mailing solution for each customer’s needs, and serve as liaison between the customer and the technicians who install the equipment at the customer’s site. The Account Executive will contact potential new customers as well as supporting the needs of existing ones.

 

Qualifications

Prior experience in selling mailing machine equipment is helpful but we will train the exceptional candidate.

 

The Account Executive will thoroughly familiarize himself/herself with postal regulation applications as they apply to mailing systems. The Account Executive will become familiar with the various solutions for mailing including shipping systems, mail machines, and folder/inserters.

 

The successful candidate must understand business processes, possess strong verbal and written communications skills, be customer-focused and results-driven.

 

Essential Functions

  • Manage assigned accounts in an exceptional manner.
  • Call prospective customers and establish buying cycles, customer needs, and create a customer supplier relationship.
  • Increase sales in respective accounts.
  • Prepare sales information for customers in a timely manner.
  • Ensure the pricing structure for all products is competitive and profitable for our company.
  • Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment.
  • Maintain an awareness of business-related trends, advances, improvements and changes that could have an impact on the sales level of the company.
  •  

Supervisory Responsibility

This position has no supervisory responsibilities.

 

Work Environment

The Account Executive will be based at the Pulse Technology Chesterton, IN location. The position requires traveling to and from customer locales, networking sites, and training sites.

 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work may vary due to meetings with management, network events, training programs, and other events. Corporate hours are Monday through Friday, 8am – 5pm.

 

Travel

A safe and reliable automobile to travel to and from client locations, networking events, training programs and the like is a necessity.

 

Required Education and Experience

A Bachelor’s Degree is preferred. A high school diploma or GED equivalent is required. Some previous sales experience is preferred.

 

Other Duties

This description is not intended to contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Apply Now

 

Interested in other departments? Contact our HR Team

Use the form below to get in touch with our HR team and take the next steps towards a career with Pulse Technology.

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Our Philosophy

Pulse Technology strives to create a great and happy environment for all employees. With our employee led culture committee we utilize the FISH! Philosophy to continuously insure our organization is improving teamwork, customer service, employee engagement, retention, recognition and leadership!

BeThere

Be emotionally present for people. It’s a powerful message of respect that improves communication and strengthens relationships.


PlayFish!

Tap into your natural way of being creative, enthusiastic and having fun. Play is the spirit that drives the curious mind, as in “Let’s play with that idea!” You can bring this mindset to everything you do.

MakeTheird

Find simple ways to serve or delight people in a meaningful, memorable way. It’s about contributing to someone else’s life—not because you want something, but because that’s the person you want to be.

ChooseAttitude

Take responsibility for how you respond to what life throws at you. Your choice affects others. Ask yourself: “Is my attitude helping my team or my customers? Is it helping me to be the person I want to be?”